“Remove password” option is recommended since it allows you getting instant access to the contents of your file. However, if you want to know the original password that was entered to protect the file, “Find password” will be the right choice. It may be useful if you have several documents protected by the same password, or you could not unprotect your document using the "Remove password" approach (“Find password” approach is more powerful than “Remove password”).

You can remove an unlimited number of passwords restricting shared access, VBA project passwords and 10 password from document protected with password to open. If you need to unprotect more than 10 files, you need purchase more licenses.

You can find 1 password to open with 1 license to find password. To find a password for a second file, please purchase another license to find. We offer a $20 discount on buying subsequent find licenses (use a link from the email with the first license). This kind of license is more expensive than a license to remove because it requires extra time and thus leads to tear and wear of the equipment and additional electricity spend.

You will receive a found password within 24 hours after the submission of a document if the password-finding process is successful. Otherwise you will receive instructions concerning money back.

There’s no license expiration. Any type of license can be used for an unlimited time after the purchase.

We do not recommend entering a license key manually – copy it using “Ctrl + C” and insert it using “Ctrl + V” hotkeys. Do not copy any spaces or quotes. Please make sure that you enter a license key to the field that suits your type of license (e.g., a license key for password removal will not work for password finding).

The interface will request your license code after you upload your file and before the file is processed by the service. Paste the code into the interface when it is requested.